Service Accessibility System
Employer’s Guide
January 30, 2023
Kalemi (2) App for Intellectual Disabilities and Autism
January 30, 2023
Type of disability: hearing
Sub-disability: deaf/blind
The Accessibility System and Customer Service for Persons with Disabilities (Electricity Holding Company)
The project was implemented in collaboration with the Ministry of Electricity and Renewable Energy in 2022, and the system has been installed in 25 branches nationwide. This platform can be used by all organizations providing services to the public, especially those with customer service centers, aiming to ensure full accessibility for individuals with disabilities.
The service presentation program is a Windows-based application connected to a 43-inch touch screen. There is also an Android application for deaf communication, another for providing services to the visually impaired, and an Android application for employee communication. Additionally, there is a customer service Android application that operates on tablets within the branches. The Control Panel allows for easy management of the application’s content.
With this advanced system, the Electricity Holding Company is committed to delivering exceptional customer service to individuals with disabilities, making their experience smooth and inclusive.
